FAQs
Joining Hardwood Hustle
Can I join a class before committing to a membership?
Yes! Your first class is free. You can also purchase a one-day credit through the Hardwood Hustle mobile app to try out a session before committing.
Where can I find membership pricing and information?
Build a membership that fits your needs by reaching out to our team at info@hardwood-hustle.com. We’ll provide all the details you need to get started.
How do I sign up?
Download the Hardwood Hustle mobile app from the Apple App Store or Google Play. Once you create an account and add a credit card on file, you’ll be able to book classes, view schedules, and manage your membership directly through the app. For every booking, you’ll also receive a confirmation email sent to the address linked to your account.
Membership & Booking
What does a flexible booking schedule look like?
Our memberships are designed to fit your schedule. Whether you choose a monthly plan with 4 or 8 sessions, you can select the days and times each week that work best for you. Our schedule aligns with school calendars and athletic seasons.
Do I need to pre-book my classes?
Yes. Pre-booking ensures smooth scheduling and allows our coaches to properly prepare. Drop-ins are welcome, but you must register online before arriving. Walk-ins without prior registration cannot be accommodated. We recommend booking early to guarantee your spot.
What happens if I'm placed on the waitlist?
If a class is full, you can join the waitlist. When a spot opens up, a Hardwood Hustle coach or staff member will contact you and move you into the class. You’ll only be charged once your spot is confirmed and you’re moved off the waitlist.
Are there drop-in options?
Yes! Drop-in options are available and can be purchased through the Hardwood Hustle mobile app
Can I pause my membership if I need a break?
Yes! You can pause your membership for up to four months per calendar year. You can resume full membership at any time with no reactivation fees.
Is there a minimum commitment for membership?
No long-term commitment is required. Memberships are month-to-month, giving you the flexibility to adjust your plan as your schedule or goals change.
Can I cancel my membership?
Yes. Contact our support team at info@hardwood-hustle.com to cancel. Please allow at least 30 days before the next billing cycle to avoid charges.
How and when are my membership dues collected?
Hardwood Hustle accepts most major credit and debit cards. Membership dues are collected on the day you sign up and will automatically renew each month on the same date.
Is there a refund policy?
All sales are final – no refunds or extensions will be issued. If you cancel a session at least 24 hours in advance, a credit will be added back to your Hardwood Hustle account for use toward future sessions. Policies are subject to change without notice.
Can I add one-to-one private training to my membership program?
Absolutely! We offer a hybrid training model that combines group and individual sessions. Our team will help you design a customized training program. Contact our support team at info@hardwood-hustle.com for hybrid training.
What is a hybrid training program?
Hybrid training allows you to combine different services to maximize development. Common combinations include semi-private + private training or integrating all three services: semi-private, private, and Hustle Academy. Coaches can help you determine the best fit.
Is it first come, first serve?
Yes. Spots in classes, sessions, and camps are available on a first come, first serve basis. We recommend booking early to secure your preferred time and ensure your spot.
Class & Session Logistics
What happens if only one person signs up for a session?
If only one participant signs up, the session will be canceled. The session credit will be returned to your account for future use.
What if the coach reschedules a session?
If a coach reschedules, you will be credited for the session cost, which can be used to book another time convenient for you.
What is the class/appointment cancellation policy?
Sessions can be canceled online in advance through your account. Cancellations are encouraged to help maintain smooth scheduling and proper coordination with coaches.
Safety & Staff
How does Hardwood Hustle ensure coach safety and background checks?
All staff and volunteers undergo a full background check, including verification of previous work history, three positive references, and a Criminal Offender Record Information (CORI) check. CORI re-checks occur every three years. Staff must be free of conduct that could compromise the safety and well-being of athletes.
How do you handle injuries or emergencies?
All sessions have trained staff on-site, and coaches follow strict safety protocols. First aid supplies are available, and parents are contacted immediately in the event of an injury.
What should I do if I lose jewelry or clothes at Hardwood Hustle?
Check our Lost & Found as soon as possible. Labeling your items helps us return them quickly. We are not responsible for lost or stolen belongings, and unclaimed items are kept for 30 days before being donated or discarded.
Athlete & Parent Information
What ages and skill levels do you train?
We train athletes of all ages and skill levels – from beginners in elementary school to high-level high school players. Programs are tailored to each age group and skill level.
Do you offer seasonal or holiday camps?
Yes! Hardwood Hustle runs seasonal and holiday camps focusing on skill development, teamwork, and athletic growth. Check our upcoming events page for more information.
What should my child bring to training?
Athletic shoes, basketball gear, water, and a positive attitude. Optional: knee/elbow pads or any protective gear your athlete prefers.
Can parents watch sessions?
Yes, parents are welcome to observe in designated areas while respecting player focus and safety protocols.
How do I track my athlete’s progress?
Coaches provide feedback during sessions and throughout their training journey with us
Are scholarships or financial aid available?
We occasionally offer scholarships or sliding-scale options. Please contact us for details.
GET STARTED
Book a Free Intro with us to learn more about how joining our basketball community can help you reach your goals.